So, what does a good roof look like? We recently had the honor of performing the work on a project that had suffered extensive hail damage from last year. As a result of the hail the home was in need of new shingles, new gutters, and new copper components. As residential projects go it was both extensive, and expensive. So we pulled out the stops and spared no expense in restoring the home. In the end the project came out to perfection. As is often the case however, it was anything but simple to get there.
When we were first awarded the contract the insurance company had already been out and had calculated a claim. At first it all seemed to be in order, but as we set forth our outline toward doing the work it became obvious that the insurance adjuster had missed a few very important line items, as well as having a few problems in calculating an appropriate cost for restoration. This is not that unusual for those of us who do a lot of insurance work. What was unusual was the level of difficulty in this particular instance in getting to where we needed to be to do the work. Our negotiation with the insurance company (one of the five largest companies operating in our market) began in October of last year. As it is never a good idea to commence work before the insurance company has fully approved the scope of work, we were determined to make sure all such approvals were in place before starting. This process can often take two or three phone calls and last for a couple of weeks. In this instance however the negotiation meandered over twenty to thirty phone calls and stretched over four and a half months. It was rather frustrating, not to mention costly during this inflationary time we live in, where it is normal for material pricing to inflate on a monthly basis. We are nothing if not persistent however, and we never lost sight of our desire to deliver the perfect product which our customer was entitled to. After months of wrangling we at last prevailed, and finally in January had the approvals we needed to begin.
One of the big sticking points we had with the adjuster was the part of the project involving the copper work. They had neglected to include it at all. And it is the first thing on the project that needed to be done. There are two big issues with copper work. The first is that the copper components must include a flashing detail that extends under the shingles, to perfect a water tight seal, necessitating that we start there. The second thing is that not just anybody can do on site copper fabrication. We had two half barrel dormer components that absolutely had to be made and installed in place. To complicate the issue the roof itself was steep and tall. Most roofing companies don’t have in house copper experts. We needed the best for this work. So we reached out to Mr. Nelson Shipley at Shipley Custom Metalworks to perform this work.
The work he did for our client was just so excellent, and he was very cooperative in working and coordinating with us on scheduling. This is very important as part of his work involved opening up a portion of the roof so he could do his work, and doing so in a way that made it practical for us to quickly follow behind him and make the roof temporarily water tight to protect the home while we work. His work was flawless.
Once the copper was finished in place we were then free to remove the existing gutters and the existing roof and haul away the debris.
Next we were able to install new metal edge, and begin the process of installing the synthetic felt, factory starter shingles, new metal valleys, and installing the new Lifetime Owens Corning Duration roof, nailing every single shingle in place by hand (as opposed to using nail guns). To top it off we installed a beautiful high profile Rizer Ridge which provides a spectacular ‘pop’ to the overall appearance.
Lastly came the gutters. Seems simple enough. But in fact this was one of the most difficult parts of the whole project. The reason for this is that the existing gutters were what we call “Leaf Guard” gutters. Very nice, but franchise exclusive. I made a call to the good people at The Austin Gutterman to get their input. It turns out that they have a product that is not only similar to Leaf Guard…but even better. Not only that, but I have known Bobby Frazier at the Austin Gutterman for thirty years, and know that when it comes to all things high end in the gutter world, there is no company that is better.
The system they installed on our clients home was beautiful, and instead of a four inch profile on the gutters and downspouts, they used a six inch profile for better efficiency. We were so pleased . It just couldn’t have worked out better.
We decided to showcase this roof job of ours in particular because we feel it has all the hallmarks of what a good roofing job should look like.